Transforming patient access with a seamless health portal
Nalam reimagines how patients interact with their healthcare providers. We built a secure, HIPAA-compliant portal that consolidates appointment booking, medical records, prescriptions, and telemedicine into a single unified experience — cutting paperwork by 75% and achieving a 90% patient satisfaction score within the first quarter of launch.
Patients across the network struggled with fragmented systems — booking appointments by phone, collecting paper records in person, and attending in-clinic consultations for minor issues. Administrative staff were overwhelmed by manual data entry and phone queues, creating long wait times and a poor patient experience.
CGS designed and built a secure, HIPAA-compliant patient portal that unified appointment booking, medical records, prescriptions, and telemedicine in one platform — dramatically reducing administrative overhead and improving patient satisfaction.
Mapped patient journey and identified friction points in existing workflows.
Designed an accessible, mobile-first portal UI with patient-centric flows.
Built HIPAA-compliant infrastructure with secure API integrations.
Phased rollout starting with booking, then records, then telemedicine.
We mapped the full patient journey before writing a single line of code. The portal was built on a HIPAA-compliant cloud infrastructure with end-to-end encryption. We integrated with the existing hospital booking system via secure APIs and built a telemedicine module supporting HD video consultations. The rollout was phased — appointment booking first, then records, then telemedicine — to minimise disruption to clinical staff.
Appointment booking time dropped by 60% and paperwork was reduced by 75% within the first quarter. Patient satisfaction scores reached 90%, and telemedicine adoption exceeded projections by 2x. Administrative staff reported a dramatic reduction in phone queue volume.
Product screens and interface design highlighting the clean, data-focused mobile experience.
Web & Mobile portal design and development for secure appointment booking, medical records access, prescription management, and telemedicine consultations — all in one unified experience.
Tools and technologies powering this solution
NALAM completely eliminated our phone queue. Patients love booking online and our staff can focus on care instead of admin.
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