Reinventing restaurant discovery and booking across Asia
Eat2Eat needed a complete overhaul of their booking and discovery platform to keep pace with growing demand across the Asia-Pacific market. We rebuilt their core reservation engine, introduced a smart table management system, and launched a mobile-optimised portal — cutting booking friction by 60% and reducing back-office paperwork by 75%.
Eat2Eat's existing reservation platform was unable to handle the surge in demand across the Asia-Pacific market. Manual booking processes, lack of real-time table availability, and a fragmented back-office system led to double-bookings, lost reservations, and frustrated customers. Staff were spending hours each day on paperwork that could be automated.
CGS rebuilt the core reservation and discovery platform, introducing real-time table management, automated back-office workflows, and a mobile-first portal that made dining discovery and booking seamless for millions of users across the region.
Mapped reservation flows across 8 markets and identified automation opportunities.
Built mobile-first discovery and booking UI optimised for regional markets.
Real-time reservation engine with WebSocket table availability updates.
Phased regional rollout with back-office training and support.
We rebuilt the reservation engine from scratch on a real-time event-driven backend, replacing the legacy batch-processing system. Table availability was made live using WebSocket updates so floor managers and customers saw the same state simultaneously. The back-office portal automated confirmation emails, waitlist management, and end-of-day reporting. Mobile-first discovery pages were optimised for SEO and local search across 8 regional markets.
Booking friction was reduced by 60% and back-office paperwork dropped by 75% within the first two months of launch. Customer satisfaction scores reached 90% across the region. Double-bookings and lost reservations were eliminated entirely. The platform now handles millions of reservations annually across 8 Asia-Pacific markets.
Product screens and interface design highlighting the clean, data-focused mobile experience.
Web & Mobile platform for real-time restaurant discovery, table booking, and back-office management — serving millions of diners across 8 Asia-Pacific markets.
Tools and technologies powering this solution
The new platform handles our peak-hour reservation surge without breaking a sweat. Double bookings are a thing of the past.
CGS TechLabWhether you need a technology audit, a complete platform rebuild, or a strategic AI roadmap — our team is ready to help. Let's talk.